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The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente...
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Final report and documents.
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Ferreira, Sueli Mara Soares Pinto
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IFLA Satellite Meeting São Paulo, Brazil
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Kaufmann, Helen S.
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Round Table on International Cooperation for Library and Information Services in Latin America Washington, D.C.
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