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1
Peoplework, communications dynamics for librarians /
by Powell, Judith W.
Published 1979
Subjects: “...Interpersonal communication....”

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2
Library conversations : reclaiming interpersonal communication theory for understanding professional encounters /
Subjects: “...Interpersonal communication....”

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3
Serving the difficult customer : a how-to-do-it manual for library staff /
by Smith, Kitty, 1945-
Published 1993
Subjects: “...Interpersonal communication United States....”

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4
Defusing the angry patron : a how-to-do-it manual for librarians /
by Rubin, Rhea Joyce
Published 2011
Subjects: “...Interpersonal communication....”

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5
Effective difficult conversations : a step-by-step guide /
Subjects: “...Interpersonal communication Handbooks, manuals, etc....”

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