I hear what you say, but what are you telling me? : the strategic use of nonverbal communication in mediation /

It has been estimated that less than twenty percent of all human communication is expressed through words. This means that in order to get to the heart of what people are really saying we must have the ability to read the subtext of nonverbal communication. Yet mediators often lack the skills they n...

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Bibliographic Details

Main Author:	Madonik, Barbara G.
Format:	Book
Language:	English
Published:	San Francisco, CA : Jossey-Bass, ©2001.
Edition:	1st ed.
Subjects:	Body language. Nonverbal communication. Interpersonal communication. Negotiation. Interpersonal Relations Kinesics Negotiating Nonverbal Communication Langage du corps. Communication non verbale. Communication interpersonnelle. Négociations. Relations humaines. Techniques de gestion. Règlement de différends. Bemiddeling. Non-verbale communicatie. Kommunikationssociologi. Icke-verbal kommunikation. Kroppsspråket.